نشریه مدیریت استاندارد و کیفیت
سال سیزدهم شماره 2 (پیاپی 47، تابستان 1402)

the present study aimed to determine the effect of organizational agility on the performance of small and medium enterprises by examining the role of knowledge management processes, evolution in business model and value creation capabilities.

This study was a descriptive-correlational applied study. The statistical society of this study was formed by small and medium enterprises in Eshtehard industrial town. For the purpose of sampling, the Cochran formula was used. Accordingly, 268 companies participated as examples in this study. To collect data, a questionnaire was used (with verified validity and reliability).

The results of structural modeling (R2 = 0.871), showed that the set of factors that influenced the performance of firms in the theoretical model of the present research could explain 87.1% of the changes in corporate performance

Considering the lack of reporting good performance by a very large number of stagnant and inactive companies and according to the test results of research hypotheses, the need to modify and strengthen knowledge management processes, significant changes in business model and empowerment of companies' value creation capabilities to improve agility And their function is essential.

Technology is one of the most important factors of economic growth and development of countries. Due to the technological gap in developing and less-developed countries, technology transfer has many short-term and long-term benefits. In the meantime, the development of environmental standards as a strategy for technology transfer forces foreign manufacturers to supply new and environmentally friendly technologies. Therefore, the aim of this research is to prioritize technology transfer strategies based on environmental standards. Therefore, based on the survey strategy using the questionnaire of paired comparisons, the opinions of 37 experts were collected. Then, technology transfer strategies based on environmental standards were prioritized using fuzzy hierarchical analysis. the results showed that Compilation of regulations and standards related to the environment with a relative weight of 0.458, the highest weight, implementation of project financial mechanisms with a relative weight of 0.299, imposition of environmental tariffs with a relative weight of 0.242, second and third positions, and finally, formulation and protection of property rights Manavi with a relative weight of 0.083 have taken the fourth place.

This research aims to investigate the role of the National Standard Organization on the development of the green economy. The current research was conducted using exploratory qualitative and thematic analysis method. The research tool was a semi-structured interview. The data obtained from the interviews conducted on 16 academic experts and executive organizations were collected in the three main stages of coding until theoretical saturation is reached. 12 organizing themes, 31 basic themes and 224 sub-categories were identified and discovered. The results of the research led to the formation of 12 topics for organizing green transportation, optimal and effective management of renewable energy resources, healthy agriculture without causing environmental damage, green construction, waste management, renewable energy, water facilities, and green organization and resources, the requirements of greening the economy, building a culture based on green education and research, environmental and risk management, market-oriented technologies. Based on these themes, the role model of the National Standard Organization in the development of the green economy was presented.

Iran Khodro Industrial Group is the largest car manufacturer in the Middle East and customer satisfaction is of great importance for this group; for this purpose, this group seeks to plan and establish an approach to improve the experience of its customers. Therefore, the purpose of this research is to implement the approach of co-creation with the customer in Iran Khodro Industrial Group to improve the customer experience. In this practical research with a qualitative approach, the method of reviewing library and archival documents, observation and interview has been used in order to collect information. Also, the main research strategy is action research, which has been repeated twice with the aim of consolidating the learning from research. The statistical population of the research is experts and managers related to the customer field in Iran Khodro Industrial Group, and judgmental sampling method has been considered for sampling. Regarding the findings of the research, it can be said; Designing and establishing a value cocreation approach encourages customers to provide timely and effective feedback to suppliers' actions, so that by promoting organizational agility, accelerating the identification and timely response to problems and related issues, the overall performance Improve the company. Based on the research findings, it can be concluded that the implementation of the joint creation approach with customers will be effective in improving the customer experience.

The main purpose of the current research is to standardize and improve the quality of mechanical properties and microstructures with the help of manufacturing and characterizing concretes containing nanoparticles with different diameters in order to innovate the knowledge of the construction industry. In this experiment, concretes containing silica particles with different particle sizes and percentages were made and their mechanical properties were studied in a laboratory. According to the manufacturing method, the silica particles are homogeneously distributed throughout the cement paste, and even by adding 1% of silica nanoparticles to concrete, the mechanical properties are significantly increased (the compressive strength is increased by more than 100%). The results show that the compressive, bending and tensile strength on the seventh day in concrete containing silica particles is higher than normal concrete. Thermal gravimetric analysis, scanning electron microscopy, differential thermal analysis and resistance to water penetration regarding the structure of concrete containing silica particles and ordinary concrete showed that nanoparticles and micron particles completely filled the voids and combined CaOH2 It reduces the hydrates. These mechanisms explained the entire mechanical performance of concrete with silica particles.

Human resource management is one of the most important priorities in the aviation industry to enhance flightsafety. In the meantime, pilots resources management is an important factor to reduce cockpit crew’s errors as well as increasing flight safety and quality. In order to monitor all threats and errors (as managed or not managed by pilots), considering the criteria which have a direct impact on the pilots' resources management, is the basic and important issues to maintain an airline at an acceptable level of safety and quality performance. There is a gap in literature review to identify and prioritize the effective flight safety criteria which have a direct relationship with the pilots' errors. In this paper, a method for pilot’s resources management is provided to identify criteria and sub-criteria as well as prioritizing them in order to examine the degree of correlation and its effect on flight crew error. The statistical population of this research is active airline pilots in Airbus fleets of wide-body and narrowbody aircrafts (A total of 150 pilots were selected from 200 flights). Simple random sampling has been used to collect the data which are needed for the research as well as their analysis. In this research, the data-oriented method (Exploratory Data Analysis, regression, Analysis of Variance) and content validity method are applied in order to identify the criteria affecting the rate of pilot’s error and also prioritizing the criteria. Discovery of various effective criteria (communication, awareness of the environment, effective decision making and problem solving approach, leadership, stress management) on the pilots' resources management and also the extent of its relationship with pilots' errors and how to evaluate it, including the findings of this research.